Frequently asked questions and help

If you were a registered user of the previous Waypoint website your login details will no longer work for this site.

You will need to register again, and you can do it quickly and easily for free right here.

Go to the log inpage and click on the "Request new password" link. A new password will be emailed to the email address you used when you registered.

Registered users can read the current issue in the online digital viewer for free. You can register here.

Click on the back issues link, choose the issue you want, then click the "add to basket" button. The issue will be added to your basket. You can then go to checkout and pay (£3 per issue). You will receive an email with a direct link to the issue of your choice. The file will also appear in your account under "File downloads".

If you want to get access to the magazine archive and future issues for 12 months then why not become a Waypoint Unlimited member.

*You will need to have registered on this site to become a Waypoint Unlimited user.

**Printed copies of back issues are not available.

You can download any issue of Waypoint magazine in PDF format for a nominal fee from the Back Issues page.

To receive Waypoint in print, you’ll need to subscribe.
Printed copies of back issues are not available, but you can download any issue of Waypoint –  see question above.

To vote on a poll, you first need to log in. You can then vote on a poll on any page or on the polls page. Each user can only vote once on each poll – to change your vote, first cancel your vote on the polls page then select a new option.

Yes – send an email to editor@waypointmagazine.com with your suggestion.

Simply visit the Features schedule page. Please note that they are subject to change at short notice and as such any company interested in commenting on an upcoming feature should double check with the Waypoint team when it is being run.

The copy and advertising deadlines are typically the first of every month.

Send your news to editor@waypointmagazine.com or complete the form on the Submit news page.

Go to the subscriptions page, add the correct item (based on your location) to your basket and checkout in the usual way.

To cancel or change subscription details, send an email to subscriptions@waypointmagazine.com with your request.

To download your free issues you need to add them to your shopping basket (note that the cost listed is £0.00). Once you have all of the issues you want go to the checkout. Your basket will have a total £0.00. You will need to put in your details to create an order. Again, you'll notice that the Payment method is listed as a free order. Agree to our terms and conditions and click review order. On the review order page you will see an overview of your free order. Click Submit order. Click on your "My account" link on the left side of the page and then the link underneath File downloads. You will see links allowing you to download your chosen issues. *You will also receive an email with download links and confirmation of your free order.

Once you have logged in you will see a link called "Site user list" below the "My account" link on the left hand side of the page. Click this link, and choose the Waypoint Unlimited user you want to contact. Click "view", this will give you information on how long the user has been registered. You will see a "Contact" link above their profile, click this and send your email to the user. *Please note that although your email address is not viewable on this website the recipeint of your email will see it listed as the sender of the message.

Simply ring or email our sales team!

Contact James Miller:
Email - jamesm@voyageur.co.uk
Tel - +44 (0) 117 925 5151 extension 217.

If you are having problems making payments for back issues, supplements you can email us directly on subscriptions@voyageur.co.uk and we will be able to help.

Whether it's downloads, back issues, login in or any other website issues please email web@voyageur.co.uk, with details of the problem and any on screen errors if available.

You can also get realtime support via our Twitter support page http://twitter.com/vcreativedesign -  9-5 GMT Monday-Friday.